Q: How do I delete my VM?

||| Warning: Once you delete a VM, this cannot be recovered. If you wish to delete your VM, please first make sure your data is backed up. || To delete a VM, firstly navigate to the appropriate project; then navigate to the Virtual machines page and identify the VM you wish to delete. || Click on the vertical 3 dots menu on the right side. || Choose the option Delete virtual machine and confirm the deletion by clicking the Delete virtual machine button. | NB! It is important to delete the VM once you don't need it anymore to avoid accruing additional costs. Choosing to simply stop the VM means the resources are still reserved for the VM.

Question 1

How do I delete my Cudo Compute billing account?

Accepted Answer

Your billing account can be manually deleted only if there are no pending invoices.

To delete your billing account, please follow these steps:

Navigate to the Billing Account page.
If you have multiple accounts, select the desired billing account.
On the specific billing account page, go to the Settings menu.
Click the red Delete Billing Account button.
Enter your billing account name when prompted, and then confirm by clicking Delete Billing Account.

Important: If you have outstanding invoices, please settle them first. Once the payment is processed, wait approximately 30 minutes for the system to update, and then attempt to delete the account again.

If you are still experiencing issues deleting your billing account, feel free to contact our support team via the chat bubble located in the bottom corner of the page.

Be sure to include the details of your issue in your initial message for faster assistance.

Question 2

What is a VM/virtual machine?

Accepted Answer

A virtual machine (VM) is a virtual environment that functions as a virtual computer system with its own CPU, memory, network interface, and storage, created on a physical hardware system (located off- or on-premises). Software called a hypervisor separates the machine’s resources from the hardware and provisions them appropriately so they can be used by the VM.

Source: https://www.redhat.com/en/topics/virtualization/what-is-a-virtual-machine

Question 3

I need to change my email address.

Accepted Answer

|| You can update your email address on the Accounts page, on the Personal info sub page. || Type in the new email address and click Save. || An email confirmation request will be sent to the inbox of the newly added address. Click the verification link in the email to finalise the change. || You have now successfully updated your email address.

Question 4

How much can I earn with Cudo Compute?

Accepted Answer

The revenue will be dependent of how much of your provided hardware is used by Cudo Compute users. Considering the early stages of the product, we do not yet have clear statistics of the average revenue a supplier can expect. Please keep posted for updates.

Question 5

How do I delete my VM?

Accepted Answer

||| Warning: Once you delete a VM, this cannot be recovered. If you wish to delete your VM, please first make sure your data is backed up.

|| To delete a VM, firstly navigate to the appropriate project; then navigate to the Virtual machines page and identify the VM you wish to delete. || Click on the vertical 3 dots menu on the right side. || Choose the option Delete virtual machine and confirm the deletion by clicking the Delete virtual machine button.

| NB! It is important to delete the VM once you don't need it anymore to avoid accruing additional costs. Choosing to simply stop the VM means the resources are still reserved for the VM.

Question 6

Where can I change my password?

Accepted Answer

|| You can change your password from the Security page in Cudo Accounts. Click Change password, enter your new password in the Password box and click Change password. || Next time you log in, you will need to use the new password.

| If you need to change the password for any of the other social providers such as Google or GitHub, please check the available support documentations for the respective social provider. | If you forgot your password, please see this guide.

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