Q: How do I delete my VM?

Warning: once you delete a VM, this cannot be recovered. If you wish to delete your VM, please first make sure your data is backed up. To delete a VM, navigate to the Virtual machines page and identify the VM you wish to delete. Click on the vertical 3 dots menu on the right side. Choose option Delete virtual machine and confirm deletion by clicking the Delete virtual machine button.

Question 1

How do I delete my VM?

Accepted Answer

Warning: once you delete a VM, this cannot be recovered. If you wish to delete your VM, please first make sure your data is backed up. To delete a VM, navigate to the Virtual machines page and identify the VM you wish to delete. Click on the vertical 3 dots menu on the right side. Choose option Delete virtual machine and confirm deletion by clicking the Delete virtual machine button.

Question 2

I need to change my email address.

Accepted Answer

You can update your email address on the Accounts page, on the Personal info sub page. Type in the new email address and click Save. An email confirmation request will be sent to the inbox of the newly added address. Click the verification link in the email to finalise the change. You have now successfully updated your email address.

Question 3

How can I get support for my problem?

Accepted Answer

If you require support, use our Support chat feature by clicking the chat bubble in the bottom-right corner of the page. Alternatively, you can submit your support request via the email address support@cudocompute.com.

Make sure to check out helpdesk for support with your issues before submitting your request with the team. Your answer might be readily available there.

Question 4

Where can I change my password?

Accepted Answer

You can change your password from the Security page in Cudo Accounts. Click Change password, enter your new password in the Password box and click Change password.

Next time you log in, you will need to use the new password.

If you forgot your password, please see this guide.

Question 5

How do I delete my Cudo Compute billing account?

Accepted Answer

It is not possible currently for the user to delete a billing account or payment method. If you want to delete your billing account or payment method, please contact support via the chat bubble in the bottom-right corner of the page. Please state your support issue in the first message sent in order to expedite the process.

Question 6

How much can I earn with Cudo Compute?

Accepted Answer

The revenue will be dependent of how much of your provided hardware is used by Cudo Compute users. Considering the early stages of the product, we do not yet have clear statistics of the average revenue a supplier can expect. Please keep posted for updates.

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